FAQ's
NARABEAUTY — FREQUENTLY ASKED QUESTIONS
Customer Care
How can I contact support?
You can email us at
narabeautyinc@gmail.com.
Our customer service is available Monday to Friday, 9 AM – 5 PM PST.
Shipping
Do you deliver across the United States?
Yes, we deliver all across the United States through reliable courier services.
How long will my order take to arrive?
Orders are processed within 1–2 working days and delivered within 5–7 business days depending on your city in the United States.
How can I track my delivery?
You’ll receive a tracking link by email or SMS once your order has been dispatched.
Returns & Exchanges
What is your return policy?
Email us at narabeautyinc@gmail.com within 7 days with your order number and reason for return. Due to hygiene and cleanliness we do not accept returns unless the items are defective.
How do I request a return?
Email us at
narabeautyinc@gmail.com
with your order number and reason for return.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of receiving your order and include photos of the damaged item. We’ll arrange a replacement or refund.
Are return shipping costs covered?
If the product is damaged or incorrect, we will cover return shipping. For other reasons, the customer is responsible for return postage.
Payments
Which payment methods do you accept?
We accept Visa, MasterCard, Apple Pay, and other secure online payment methods in the United States.
Are my payment details secure?
Absolutely. We use SSL encryption and trusted payment gateways to ensure your data is 100% secure.
Do you charge any hidden fees?
No hidden charges — all prices shown at checkout are final.